COVID-19 and Brexit Delivery Information

Our German and European stores have now launched.

Orders to our UK customers are still being despatched within 2 working days. We are following UK government COVID-19 guidance on social distancing measures in our warehouse to keep our staff safe.

Delivery and Costs

In light of the current circumstances, we are now providing standard delivery only within the UK at a cost of £3.75 or FREE when you spend £35. Approximate delivery times are 3-5 working days. Unfortunately, express and Saturday delivery are not available at the moment.

Some other things to know

- Orders over the weight of 2kg maybe subject to additional charges.
- Redelivery of returned orders will incur an additional delivery payment.

Tracking

To track your parcel, please click on your tracking number at the top of the order confirmation email.

For additional terms, please see the full Shipping Policy

Easy 30 Day Returns

Purchase direct from us with confidence, and definitely no hassle. If you are unhappy with your purchase for any reason, we simply ask that you return the product to us at least half-full within 30 days after the date that you placed your order. For further information and terms see our full Refund Policy.

Where your order benefited from a discount or offer by virtue of it being a custom bundle, eligible product combination or due to your shopping cart value please see our full Refund Policy. for further information as to how the refund amount will be calculated.

If your product was purchased from another e-tailer, you will need to arrange your return with  them directly in accordance with their own returns policy.

How to return

Simply contact us for a returns number and, upon receipt of your product, we will issue your refund.

Standard Returns Policy (excluding E-Gift Cards).  Consumer law requires us to inform you that if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession – you may benefit from a statutory right to withdraw your offer or cancel your contract within a 14 day period. Please see the section in our Terms of Service headed "Cancellation Rights – Consumers" for further information.