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Customer Care

        • As our loyal customers, we provide you with the very best service and the most outstanding products. If you want to leave us feedback, or need support placing an order, don’t hesitate to get in contact with a member of our helpful customer service team via our online form here or use our chat facility.
        • During this COVID-19 period, we have closed our telephone lines. However, we are all working from home and available online. Our opening hours are:
          Monday 9:30 - 17:30 GMT
          Tuesday - Thursday 9:00 - 17:30 GMT
          Friday 9:00- 16:30 GMT

          Feel free to get in contact with a member of our helpful customer service team via our online form here or use our chat facility.

        • We value your time and always try to respond to queries within 48 hours Monday to Friday. However, please bear with us over the busy COVID-19 period since we are experiencing higher than usual customer queries.

CSA

        • In 2009, we invented the CSA Philosophy to give everyone the opportunity to achieve Beautiful Skin for Life. Just use a vitamin C plus sunscreen by day, vitamin A by night. That’s it.

          You can read more about our CSA Philosophy here and how our Founder, Elliot, came up with the whole idea on our blog. Or why not get your Medik8 skincare journey started right now with one of our CSA kits?

FINDING & STOCKING MEDIK8

        • Medik8 is a professional skincare brand so you will find us in specialist beauty salons, clinics, medispas and doctors’ offices across the world. We are in around 2000 points of sale globally as well as selected specialist online e-tailers.

          If you are in the UK, you can contact our distributor, Skinbrands, on 0333 014 2434, who will be able to tell you your 5 closest Medik8 stockists. Alternatively, you can fill in their online form here.

          If you are overseas, please fill in our online Contact Us form here and we will forward your enquiry to your local Medik8 distributor who can find out the nearest stockists for you.
        • We’d love to have you on board. We obviously have a few criteria we expect from our stockists like space and visibility for the brand, trained therapists eager to learn about Medik8 and mutually agreed sales targets to ensure we build a profitable, scalable business together.

          If this sounds like what you’re looking for, find the local Medik8 distributor in your country. It is best to email or call them directly to discuss stocking the brand. If you can't find a distributor local to you, please fill in our business enquiry form and someone from the Medik8 team will contact you.

PRODUCT

        • Nothing beats a face to face consultation with a trained professional. We’d recommend visiting one of our trained Medik8 professionals at your local stockist who can carry out a detailed analysis of your skin and lifestyle and devise a tailored Medik8 programme just for you. Find your local stockist here.

          Alternatively, you can call our Customer Care Team who will be happy to advise you over the phone after a few skincare and lifestyle questions. Call us today on (0)20 8712 6020.
        • Absolutely not. As per the strict requirements of European regulation, we do not test on animals. We will not ask any other company to test on our behalf. We take the matter of checking our supplier compliance very seriously as an integral part of our product development process. We look forward to the day when animal testing is banned worldwide forever. Read more about our product testing policy here.
        • Unfortunately, we are unable to provide medical advice relating to our products. We would advise speaking with your GP or Midwife so that they can give you an accurate recommendation. However, we would recommend ceasing use of vitamin A (retinoids) during pregnancy or nursing. The full ingredients list for each of our products can be found on the product pages of the medik8.com website as well as on the back of each pack.
        • Yes. As of July 2019, every Medik8 product we manufacture is 100% vegan-friendly.

          A word on existing stocks. We are passionate about sustainability and avoid waste as much as possible. So you will be pleased to know we are not throwing away any of the very few non-vegan products that remain in the supply chain. That is very wasteful. So it may take a little time for these products to sell their way through our network of clinics and salons across the world. All products bought through medik8.com (except some kits which are already packed) will be 100% vegan. When all stocks are depleted, every kit will be fully vegan too.

          Of course, we never used any animal ingredients but previously used some by-products like yoghurt extract and these have all been replaced during formula updates in 2019, so now we are completely vegan.

          For your reference here are the formulas which were previously non-vegan:

          Ultimate Recovery Intense - we have removed silk serica (a derivative from the silk worm) and replaced it with allantoin; the natural component in comfrey root. It promotes wound healing, speeds up cellular regeneration and is skin softening.
          Surface Radiance Cleanse - we have removed yoghurt extract. No replacement necessary.
          White Balance Overnight Repair - we have removed Polyglyceryl-3 beeswax which was acting as an emulsifier and have replaced it with 2 new vegan-friendly emulsifiers.
          Advanced Night Restore - we have removed cholesterol and replaced it with a vegan version of cholesterol and phytosterol, a plant-derived version of cholesterol.
          Balance Moisturiser - we have removed non-vegan Lactobacillus and replaced it with vegan probiotics also known as 'Lactobacillus Extract Filtrate' but they are derived from vegetable based fermentation. We still have vegan prebiotics in this formula too.

          You can see if your favourite product is vegan-friendly by looking out for the tick on each product page.
        • To create a beautiful product which we know our customers will want to use every day, we use a low level of essential oils to imbue each formula with a subtle and elegant aroma. We do not use any synthetic fragrance and openly declare our fully natural blend rather than adding simply "fragrance" to the ingredients list so that you can see exactly what goes in.

          The oils themselves are at low levels and with reduced allergens - less than 0.15% in total. We do not support the hypothesis of micro inflammation. As any toxicologist will explain, it is the dosage which is the poison, and we use extremely low levels in our products. The vast majority of our customers are not sensitive to these levels of essential oils and prefer to have a fragrance in their skincare products.

          Anecdotal social media evidence gathered from fragrance-free brands suggests no difference in the general very low occurrence of reports of allergies that we receive - possibly because we use very low levels of any fragrance - and no synthetic fragrances at all.
        • Unfortunately, we don’t offer product samples currently. We encourage you to visit one of our stockists so you can test our products in person. Find your local stockist here.
        • We’re very sorry to hear that and rest assured, this is quite rare. Please ensure you cease use of the suspected product immediately. If you bought the product via medik8.com, please contact our Customer Care Team at hello@medik8.com or call us on (0)20 8712 6020 to discuss your concerns. If you bought via your local Medik8 stockist or another online retailer, please contact them directly for advice.
        • Medik8 is an anti-ageing brand that thinks like a natural brand. We believe strongly in doing our bit to reduce our environmental footprint at every opportunity. We know it’s a value we share with our customers and we just couldn’t do it any other way.

          Actions not words….. We have various ongoing initiatives; some big, some small; to help minimise our environmental impact. It is such a big priority that touches everything we do: from implementing cold manufacturing processes to minimise our energy consumption, to ingredient audits to ensure sustainable sourcing, to 100% recycled PCR plastics, paper and card and even soya ink printing. We really are tackling sustainability head on - in a big way. It’s not just greenwashing. This is serious stuff. Read more about our crusade here.