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Client FAQs

As a current or new customer to our professional facials and treatments, you may have a few questions about Medik8. Take a browse through some of our most frequently asked topics below:



Medik8 is a professional-led skincare brand. This means we are sold predominantly by trained professionals through outlets such as doctors’ offices, medical and premium spas, skin clinics and salons, as well as some premium pharmacies and specialist websites. 


Led By Professionals

It is important to us that we remain a professional-led brand, as we use high strength actives and clinically proven ingredients to provide you with amazing results. We believe that to truly provide the very best personal recommendations, requires a personalised skincare analysis with a trained professional or by getting help and advice through hand-picked websites with a professional bias. We will accept nothing less.

In our experience, retail skincare brands tend to have relatively high price tags with beautiful packaging and fragrance but with limited ingredient activity which is just not good enough for us. To be even-handed, many other professional brands lack the consumer appeal of popular brands you can find in the department store. Medik8’s professional skincare line strives to deliver it all: results, professional advice, beautiful packaging, lovely fragrances and textures. Why choose between experience and results, when you can have it all with Medik8?

WHAT IS COSMECEUTICAL SKINCARE?

Cosmeceuticals are products that contain biologically active ingredients which enhance the effectiveness of skincare. Rather than expecting a moisturiser to do only its basic job, a cosmeceutical moisturiser is assumed to have one or more active compounds that offer skin benefits far greater than just superficial hydration. Medik8 is a cosmeceutical brand because we use high quality actives and proven ingredients in all of our products. We use many ingredients which have been clinically tested and have original research behind them in order to craft products which you can trust will work, without needing a prescription. Of course, all promises we make about results are substantiated by testing, research and feedback. We are as meticulous as you when it comes to challenging what does and doesn’t work.

WHY DO I NEED A PROFESSIONAL SKIN THERAPIST?

For the same reasons you visit a dentist or a doctor - qualified and trained skin therapists have expertise in providing tailored recommendations to achieve better skin health. Medik8 treatments are available only through trained professionals. Medik8 registered therapists are intensely educated in basic skin physiology and can successfully analyse your skin and deliver real, visible results with the products and treatments they recommend.

HOW DO WE TRAIN OUR THERAPISTS?

All training and education starts in our head office in the UK with our Education team. The Education team train the trainers and therapists from around the world via classes, events and webinars. The trainers can then teach therapists in their own countries about Medik8 products and protocols. All Medik8 stockists have to be trained in order to sell Medik8. This means they have attended training and passed assessments so you can be sure to receive the best service possible. 

In a nutshell, it's personal training for your skin. Meet bi-weekly with your very own Medik8 professional therapist who will guide you through 12 weeks of transformative professional peels delivered in-clinic plus beautiful Medik8 at-home care to reveal beautifully transformed skin. We take all the legwork out of it - it's just like seeing a Personal Trainer at the gym. But for your skin. You can read more about the programme here or sign up to find out more.

Outside of our Time-Release Professional Peels, our signature anti-ageing treatment is called Platinum Facial and offers superior results alongside an incredibly luxurious, sensorial experience. Expect glowing, rejuvenated skin; lines and wrinkles are softened with a visibly even skin tone. With absolutely no downtime, it's the perfect pre-party prep or big event skin saver.

As our signature, this facial includes exclusive products that are not used in any other treatment we offer, nor sold for sale at retail. The only way to experience them is by trying the remarkable Platinum Facial for yourself. 2 such exclusives are Scientific Mushroom Thermal Exfoliator and Age Defying Mask.

Feel the heat

Scientific Mushroom Thermal Exfoliator is part of the cleansing ritual within this protocol and is ingenious since it heats up on contact with the skin using natural mineral, zeolite. The physical warming loosens dirt, oil and unclogs pores and sebum to get the skin incredibly clean ready to accept the active ingredients to follow.

PLATINUM POWER

The star product of the Platinum Facial is our Age Defying Mask. Blended with platinum particles giving it its unique silver colour, this rubber mask is blended 'live' by your trained therapist during your consultation and applied all over the face - even over closed eyes and mouth (optional). The mask is then left on for around 10 minutes while you receive an indulgent scalp massage. After 10 minutes, the rubber mask is gently lifted away from the face to reveal a glowing, even complexion. You can even see the areas of dehydration, lines and wrinkles imprinted on the inside of the mask! Clients find it fascinating to see where they could make improvements to their skincare regime. Want to try it? Find your local clinic here.

Platinum Facial

At Medik8, we recommend professional treatments alongside at home care so you can achieve the best possible result. Many of us enjoy lovely, pampering facials but are often left disappointed by the results which fade the very same day. With Medik8, you don't have to make a choice between results and experience. You can have both. Using cosmeceutical grade, proven ingredients across our treatments means you will visibly see noticeable changes in your skin both immediately and over time.

PEELS ARE BEST

For the best results, we recommend a course of 6 chemical peels. Take a look at our Peels menu to see which concerns we treat. We basically have something for everyone from our Sensitive PHA Peel which is suitable for even the most sensitive, redness-prone skin right up to our very high-level mono peels crafted with single acids designed to target stubborn skin concerns. Or why not leave it to us and join our 12 Weeks to WOW personal training for skin programme? Your very own Medik8 trained professional will work with you to tailor 6 professional peel treatments to your exact requirements and skin goals alongside complementary at-home skincare to delivery incredible results - your 'wow' moment as we call it.

BEAUTIFUL PAMPERING FACIALS

Peels are great when you have spare time, but we know it's not always easy to find precious moments in our busy schedules for them. That's why we also offer a menu of zero-downtime professional treatments too which deliver immediate, noticeable results, smell and feel amazing and deliver that bit of me-time with less commitment. Take a look at our Professional Facial & Body Treatments here.

If you're looking for your local salon to start your Medik8 chemical peels or treatments journey, click here to send us an enquiry form.

PROVEN SCIENCE

Medik8 has been a leading professional skincare brand since 2009, so put simply: we know which ingredients work. We are inventors of the CSA Philosophy: vitamin C followed by Sunscreen by day, vitamin A by night. These are the ingredients that have been proven to work across hundreds of studies published in world-renowned skincare and dermatology papers and journals the world over. For us, the evidence is irrefutable.

BETTER FORMULAS

Identifying the right ingredients is 1 thing, but making them work their absolute best in the skin is a whole other ballgame. That's where our incredible, award-winning and patent-holding team of on-site scientists come into their own. As everything is done in-house by us, we know the origin of all our ingredients, blend them in our on-site production facility and finally package and despatch them all ourselves too. Call us cynical, but we just don't trust anyone else to do it for us. This way, we can stand behind all our products knowing they're the best they can possibly be.

STABILITY STABILITY STABILITY

We can't say it often enough. Using the right ingredients just won't do, unless you can stabilise them. This means the active ingredients remaining at their freshest and most potent throughout the period after opening. Did you know we actively test all of our vitamin A products to ensure the same % of active we know is there at day 1 is there when you use the very last application? Ask another skincare brand if they do the same. You're likely to get a very different answer.

BEST OF THE BEST THERAPISTS

Not only are our retail products first class, but our in-clinic experience is top-notch too. Highly trained skincare practitioners and therapists choose to stock Medik8 in their clinics because they want the very best. In return, we ensure the incredible professionals delivering our professional treatments throughout the world are trained meticulously in Medik8's protocols and techniques to ensure every experience you have is truly memorable. Read more about how we train our industry-leading therapist community here.

AN ANTI-AGEING BRAND THAT THINKS LIKE A NATURAL BRAND

Often you have to make a compromise between either a professional skincare brand with results or a natural brand with ethically, well-sourced ingredients that cares for the environment. With Medik8, again you can have both. Our professional range plastic bottles are housed in 100% PCR (Post Consumer Recycled) material. This is basically plastic that used to be something else; like a milk or drinks carton. All of the pumps and caps we use on the professional side are entirely recyclable and also made of 100% PCR. From July 2019, all of our products became 100% vegan-friendly. But we haven't stopped there.

SUSTAINABILITY THAT ISN'T JUST LIP SERVICE

Our sustainability crusade is not just greenwashing. We are fully committed to improving our position month on month, year on year. You can track our progress here . All our glass is made of 40% recycled material but we are searching for more (40% is considered the industry 'maximum' but for us, it's just not good enough. We are working with suppliers to see how we can improve on this.) We will update our dashboards as we make progress on these initiatives so do pop back and chart our improvements. We also strive to be environmentally friendly in everything we do. For example, we have removed 3 tonnes of plastic from our packaging in 2018 and all our cartons are made of FSC paper and are fully recyclable and biodegradable. We even print with vegetable ink. Our ultimate mission? To be known as 'the world's most sustainable professional-led skincare brand'. Find out more about our crusade here .

Chemical peels are fast-becoming the number one clinical skin treatment worldwide. At a fraction of the price of laser, they can significantly reduce the appearance of wrinkles, pigmentation and blemishes with less discomfort and downtime. Just 45 minutes in the therapist's chair can visibly rejuvenate skin to provide a softer, smoother, more youthful-looking complexion. But what should you expect when you embark on a course of peels?

WHAT IS A CHEMICAL PEEL?

Medik8 chemical peels are professional-grade exfoliating acids applied to the skin with a small brush to help resurface and retexture. Discover our extensive range of Professional Chemical Peels here .

CAN I JUST HAVE 1 PEEL TO IMPROVE MY SKIN?

It is possible to just have a single peel, but we recommend a course of 6 to really see the long-term skin benefits. It's a little like going to the gym; you can go occasionally but the real results will come when you commit to an ongoing programme. We make starting your peel journey really easy with our Medik8 12 Weeks to WOW programme - basically 'personal training for your skin'. Our network of trained therapists will work with you over a 12 week* period to visibly transform your skin through a bespoke programme of in-clinic treatments and at-home care to achieve skin that really wows. Learn more about it here.

*Duration may vary based on skin type and condition.

ARE PEELS RIGHT FOR EVERYONE?

Chemical peels are suitable for almost everyone and at Medik8 we have a varied range from our Sensitive PHA Peel which is suitable for very sensitive skins right through to our mono peels which use high-strength single acids that can even be layered to target stubborn concerns. Certain skin conditions / people may be 'contra-indicated' and therefore shouldn't go down the peel route until skin is normalised. However, there are lots of other treatment options we offer. Read about our approach here.

WHAT'S THE DOWNTIME?

By definition, the application of acids to the skin may cause redness, skin flaking and mild peeling; but every skin is different. We recommend not to wear makeup for the first 12 hours post-peel to ensure the skin remains bacteria-free. You will be recommended a comprehensive aftercare routine to continue with at home to ensure your skin recovers and rejuvenates correctly. As a general rule, expect flaking from around the 3rd day post-peel for a maximum of 5 further days. You should avoid direct sun exposure during these recovery days and always wear a broad spectrum sunscreen with an SPF of at least 30. We recommend clients go home with our Physical Sunscreen which is a mineral, non-nano, broad spectrum sunscreen SPF 30 which provides great protection and as a mineral sunscreen is very gentle on compromised skin.

WHAT RESULTS CAN I EXPECT?

24 hours post-peel your skin will likely feel a little tight and appear slightly flushed. Within 3 days your skin will start to flake but within the week you will start to see clearer, more uniform skin tone. Over a course of 6 peels, results will be even more visibly profound. We recommend taking pictures of your progress either on your own phone or many of our clinics have facial imaging equipment that can extensively track your skin's improvement across such parameters as wrinkle depth, clarity, water content etc; dependant on the skin concern you are treating. Fascinating stuff. Search Instagram for #Medik8WOW for the very latest 12 Weeks to WOW results from around the globe.

HOW DO I FIND A THERAPIST NEAR ME?

Complete our enquiry form to find a professional outlet offering peels in your area.

CAN PEELS BE USED ALONGSIDE OTHER TREATMENTS LIKE BOTOX OR LASER?

Absolutely. Visit your local therapist to get their advice on which additional treatments would be right for you. Find your nearest outlets here.

DOS & DON'TS

Don't pick at any flaky skin. Your skin is naturally turning over after your peel and picking may create soreness and even scarring. Don't use any harsh exfoliants (chemical (AHA/ BHA cleansers / toners) or physical (grainy scrubs)) for at least 3 days post-peel. Don't spend extended periods of time in direct sunlight. Always wear a broad spectrum sunscreen to protect your skin. Stick to the aftercare regime recommended by your trained therapist. This will ensure that your skin recovers and rejuvenates as quickly as possible post-peel. If you have any questions or concerns, give your therapist a ring so they can offer you tailored advice. They'll be delighted to assist.

In the same way, you can't rely on personal training alone to get fit and healthy; you need to look at what you're doing on a daily basis too ie diet. That's why the combination of both at home skincare and in-clinic treatments will give you the quickest, most noticeable results and help you retain them for longer too.

That's why we invented our CSA Philosophy - vitamin C followed by sunscreen by day, vitamin A by night. It's the best way to get the skin you've always wanted and runs through our homecare products as well as all of our professional treatments. Read more about our philosophy here or get started with one of pre-selected CSA kits here.

homecare after treatments

At Medik8, we believe that true skin health starts with clinical treatments. When expert analysis is combined with professional treatments, the results are pronounced. When professional recommendation is followed with advanced homecare, those results become long-lasting.

OUR APPROACH

Since our launch in 2009, we have made it our mission to outline the most efficient path to skin health for every single client. To this day, that journey has always started with you, our customer.

Our comprehensive education programme is designed to enhance therapists' existing skills. Through a series of courses, many held at our dedicated training facility in the UK, they constantly build upon their current repertoire; studying advanced protocols and innovative techniques as they work towards gaining the coveted status of a 'Medik8 Skincare Professional'. This certification is not just an indication of their knowledge, but a universal recognition of their ability to administer treatments that meet the high, results-driven standards of the Medik8 brand.

This ensures that you receive the same high quality treatment in the UK as in Australia as in the Netherlands.

We are truly global in our approach, with a commitment to continuous learning that comes through in the professionalism and care you receive each time you visit one of our official stockists. Have you had the pleasure yet?

medik8 uniform

When we say we're working on a stockist location system, we mean it. In the meantime, please complete our contact us form to find Medik8 in your neighbourhood.